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OUR POLICY
Welcome to AutoLuxe! We are committed to providing you with an exceptional car care experience, and to ensure clarity and transparency, we have established this comprehensive policy covering shipping, returns and privacy. Please read through the following sections carefully to understand how we handle shipping processes, returns and the protection of your personal information. By engaging with our services, you agree to adhere to the terms outlined in this policy. If you have any questions or concerns, feel free to contact our customer service team for assistance. Thank you for choosing AutoLuxe. Your satisfaction and trust are of utmost importance to us.
Policy
Shipping Policy
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We strive to process and ship orders within 3 business days of receiving payment.
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Shipping costs are calculated during the checkout process based on the delivery address and the weight of the order.
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We offer standard and expedited shipping options. Customers can choose their preferred method during checkout.
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Once the order is shipped, customers will receive tracking information to monitor the delivery status.
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Customers are responsible for providing accurate and complete shipping addresses. We are not responsible for orders shipped to incorrect or incomplete addresses.
Return Policy
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To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
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Customers must contact us within 3 days of receiving the order to initiate the return process. Returns must be authorized by our customer service team before sending the product back.
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Refunds will be processed once the returned item is received and inspected. Shipping costs are non-refundable.
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If the product is damaged or defective, customers should provide photographic evidence within 2 days of receiving the order for a replacement or refund.
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Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Privacy Policy
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We collect personal information, including name, address, email, and payment details, only for order processing and communication purposes.
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We employ industry-standard security measures to protect customer information.
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Personal information is used solely for order processing, communication, and occasional promotional emails. We do not sell or share customer information with third parties.
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Our website may use cookies to enhance the user experience. Users can disable cookies in their browser settings.
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We retain customer information for as long as necessary to fulfill orders and comply with legal obligations.
Booking Policy
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A maximum of 3 vehicles allowed per household per booking.
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Additional vehicles beyond the limit of three per household may incur an extra charge of specified amount
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The dynamic pricing model where the extra charge on service may be reflect on peak times and location.